Last updated: November 2026

Terms of Service

These terms apply to VPNWhen's cross-border network acceleration subscription service. Before using the service, review its scope, account rules, and refund terms. If you have questions, contact support through the dashboard first. For information on how personal data is handled, see the Privacy Policy. Plan details are available on the pricing page.

Service Scope

VPNWhen offers subscriptions for cross-border access and network acceleration. Users can select an international route after importing their subscription details from their account into a client app. Supported platforms include Windows / macOS / iOS / Android / Linux. Check the dashboard for client app requirements and available routes.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Check the billing method, data allowance, and price before placing an order. The subscription provides network connectivity; accounts, memberships, and content licenses for third-party websites are not included.

Accounts and Subscription Rules

No email address is required; a username and password are all that is needed to register. Keep your login credentials and subscription link secure. Do not post them on public pages, code repositories, or in groups. If you discover a leak or unusual activity, change your password promptly and manage your subscription credentials or submit a support ticket through the dashboard.

There is no limit on the number of devices connected at the same time, for use across multiple devices by the same user. This does not authorize resale or account sharing with others. Renting or reselling accounts or subscription links, organizing shared subscriptions for multiple people, and setting up paid forwarding services for others are prohibited. Users are responsible for managing subscriptions they import into their own devices.

Acceptable Use

Users must comply with the laws and regulations where they are located and in any region their activities involve, as well as the service rules of the platforms they access. The service must not be used for fraud, illegal transactions, distributing unlawful content, infringing intellectual property, or violating others' privacy. Network attacks, malicious scanning, spam, and similar activities are also prohibited.

Users are responsible for the content they access, transmit, and publish. An encrypted connection does not replace the obligation to use the service lawfully, nor does it mean that a third-party platform permits any particular activity. Do not disrupt other users' connections or use automated requests to maliciously consume service resources.

Availability and Limits of Responsibility

Connection quality depends on factors such as the local network, carrier routing, destination site, device configuration, and route maintenance. Regional routes may change due to maintenance or upstream adjustments. The service does not promise a fixed speed at all times or guarantee continuous access to specific third-party content.

If you have connection issues, first update your subscription, check your client configuration, and try another route. Then submit a support ticket with the error message and details about when the issue occurred. VPNWhen will help investigate issues within the service's scope. The service does not control third-party account actions or content changes. Nothing in these terms waives liability that cannot be excluded by law.

Refunds and Requests

You may request a full refund for any reason within 14 days of your first payment. Log in to the dashboard and submit your request through the support ticket page, including the relevant order information. You do not need to complete troubleshooting before making a request.

Requests require verification of your account and payment records. Do not share your password or full subscription link through public channels. Updates on refund status, payment method, and any additional information needed will be provided through the support ticket. No unconfirmed refund arrival time is promised. Disputes outside the request scope above will be handled under applicable law and the details of the order, without affecting any rights you have under the law.

Account Termination and Changes to These Terms

If VPNWhen finds a violation of these terms, such as unlawful use, resale or sharing, attacks on the service, or malicious consumption of resources, it may restrict relevant features, suspend the account, or terminate it, as appropriate. If you disagree with an action, you may request a review through a support ticket. Matters involving orders and refunds will be handled in light of transaction records and applicable law.

Changes to these terms will be posted on this page, along with an updated “Last updated” month. Important changes affecting usage rights will be explained in dashboard announcements. Changes will not retroactively reduce statutory rights or refund entitlements that have already accrued. Check relevant notices. If you have questions about a change or wish to stop using the service, contact support through a ticket.